Payments
What payment methods do you accept?
We accept Visa, Mastercard, ApplePay, GooglePay and other secure payment methods.
Can I pay in installments?
Currently, we do not offer installment payments, but we’re working on adding this feature soon.
Is my payment information secure?
Yes, we useSSL encryptionto protect all transactions.
Shipping
How long does shipping take?
Orders are typically delivered within 3-14 business days, depending on your location.
Do you offer free shipping?
Yes, we provide free shipping on all orders.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to follow its progress.
Returns
Are there any return fees?
Returns are free for orders over $100. For others, a small shipping fee may apply.
Do you offer free shipping?
Yes, we provide free shipping on all orders.
What if my product arrives damaged?
Please contact us immediately with a photo of the damage, and we’ll send a replacement or offer a refund.
How do I initiate a return?
Use our Contact Us form or email info@troveberry.com to start the process.
About Products
What materials are used in your products?
All products are made from eco-friendly, baby-safe materials to ensure comfort and safety.
Are your materials sustainable?
Yes, sustainability is a core value at Troveberry, and all materials are responsibly sourced.
How do I care for the items?
Each product comes with care instructions. Most are machine washable on a gentle cycle.
Are your products safe for newborns?
Absolutely. Our items are designed with the utmost care to be safe for newborns and toddlers.
Contact
What are your customer service hours?
Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM
How can I contact you?
You can contact us by email at info@troveberry.com during our working hours: Monday to Friday, from 9:00 AM to 5:00 PM. We typically respond within 24-48hours.