Privacy policy
Last updated: April 2, 2025
This Privacy Policy explains how Troveberry ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit or make a purchase from www.troveberry.com (the “Site”) or interact with us in relation to the Site (collectively, the "Services").
Please read this Policy carefully. By using the Services, you agree to the terms described below.
1. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The revised version will be posted on this page with an updated “Last updated” date. Where required by law, we will notify you of significant changes.
2. Personal Information We Collect
Information You Provide Directly:
Contact information (e.g., name, email, address, phone)
Order and payment details
Account credentials (e.g., username, password)
Customer support inquiries
You may choose not to provide certain information, but this may limit your use of some Services.
Information We Collect Automatically:
We use cookies and similar technologies to collect:
Usage data, including IP address, browser, device type, time zone, and interactions with our Site.
See our Cookie Policy for more details.
Information from Third Parties:
We may collect your information from third-party vendors such as:
Shopify (our e-commerce platform)
Payment processors
Analytics and advertising partners
These third parties process your data in accordance with their own privacy policies.
3. How We Use Your Information
We use your personal data to:
Provide and fulfill Services, including order processing, shipping, account management, and returns.
Improve user experience, analyze Site performance, and develop new features.
Send marketing communications, promotions, and relevant advertisements. (You may opt out at any time.)
Ensure security and prevent fraud
Comply with legal obligations
If you're located in the EEA, we rely on legitimate interests and contract necessity as our legal bases under Art. 6(1)(f) GDPR and Art. 6(1)(b) GDPR respectively.
4. Cookies and Tracking
We use cookies to improve and personalize your experience. Cookies may also be used by third-party services for analytics and advertising.
Your browser may allow you to block cookies, but some Site features may not function properly. We honor Global Privacy Control (GPC) signals for opt-out requests.
Learn more at globalprivacycontrol.org.
Third-Party Cookies and Tracking Technologies
We use cookies and similar tracking technologies from third-party providers such as Google (Google Analytics, Google Ads), Meta (Facebook Pixel), and others to enhance your browsing experience, analyze website traffic, and serve personalized advertisements.
These third-party services may collect information about your activity on our website and other websites over time, including your IP address, browser type, device information, and pages visited. This data helps us:
- Understand how users interact with our website (analytics),
- Measure the effectiveness of our advertising campaigns,
- Deliver relevant ads based on your interests and browsing behavior.
You can learn more about how these third parties collect and use your data by reviewing their privacy policies:
Meta Privacy Policy (Facebook)
You can manage or disable cookies through your browser settings or opt out of personalized advertising using tools such as:
5. Disclosure of Your Information
We may share your personal data with:
- Service providers (e.g., shipping, payments, IT support)
- Marketing and business partners
- Affiliates and within our corporate group
- Legal authorities, if required by law or to protect rights
- With your consent, in other specific scenarios
We do not sell or use sensitive personal data without your consent.
We may have disclosed or shared (as defined by law) limited categories of personal data with advertising partners in the past 12 months for marketing purposes.
6. User-Generated Content
Content you post publicly on the Site (e.g., product reviews) may be visible to others. We cannot control how others use such content, and it is not protected by this Privacy Policy.
7. Third-Party Sites
Our Site may contain links to other websites. We are not responsible for the content or privacy practices of third-party sites. Please review their privacy policies separately.
8. Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If we learn that a child has provided us with personal data, we will delete it.
9. Data Security and Retention
We use reasonable technical and organizational measures to protect your data, but no system is 100% secure. Please avoid sending sensitive data through unencrypted means.
We retain your information as long as necessary for business, legal, or operational purposes.
10. Your Rights under GDPR and CCPA
If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):
- Right to Access – You have the right to request access to the personal data we hold about you.
- Right to Rectification – You have the right to request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten) – You may request that we delete your personal data, subject to certain legal obligations.
- Right to Restrict Processing – You have the right to request that we restrict how we process your personal data.
- Right to Data Portability – You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Right to Object – You can object to our processing of your personal data based on legitimate interests, direct marketing, or profiling.
- Right to Withdraw Consent – If we process your data based on your consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us at info@troveberry.com
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:
- Right to Know – You have the right to know what personal information we collect, use, disclose, or sell.
- Right to Delete – You may request that we delete your personal information, subject to certain exceptions.
- Right to Opt-Out of Sale – You have the right to opt-out of the sale of your personal information (we do not sell your personal information).
- Right to Non-Discrimination – You have the right not to receive discriminatory treatment for exercising your CCPA rights.
To make a request under the CCPA, please contact us at info@troveberry.com
We will verify your identity before processing any request and respond in accordance with applicable laws.
11. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal data
- Delete your data
- Correct inaccurate data
- Receive a copy (data portability)
- Object to or restrict processing
- Withdraw consent
- Opt out of targeted advertising, sale, or sharing of data
- Appeal denied requests
To exercise your rights, contact us as detailed below. We may request identity verification before processing your request.
We will not discriminate against you for exercising your privacy rights.
12. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us at:
Email: info@troveberry.com
Website: www.troveberry.com