Shipping policy
Last updated: August 28, 2026
Thank you for shopping at Troveberry. We are committed to delivering your order as efficiently and transparently as possible. Please review our shipping policy below.
Shipping Costs
We offer free shipping on every order, to every destination we ship to. There are no hidden handling fees and no minimum order value. The price you see at checkout is the price you pay.
Processing Time
All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing an unusually high volume of orders, dispatch may be delayed by a few additional days and we will notify you by email.
Delivery Times by Destination
The estimates below are transit times after dispatch, and do not include the 1–2 business day processing period.
United States – Free – 4–8 business days
Canada – Free – 4–9 business days
United Kingdom – Free – 4–9 business days
Ireland – Free – 4–11 business days
Germany – Free – 4–9 business days
Austria – Free – 4–9 business days
Belgium – Free – 4–7 business days
Netherlands – Free – 4–8 business days
France – Free – 4–10 business days
Spain – Free – 4–9 business days
Italy – Free – 4–10 business days
Portugal – Free – 4–15 business days
Poland – Free – 4–10 business days
Denmark – Free – 4–12 business days
Sweden – Free – 4–10 business days
Norway – Free – 4–15 business days
Switzerland – Free – 4–8 business days
Australia – Free – 4–10 business days
New Zealand – Free – 4–8 business days
Singapore – Free – 4–6 business days
United Arab Emirates – Free – 4–8 business days
Israel – Free – 4–14 business days
Saudi Arabia – Free – 4–21 business days
Mexico – Free – 4–15 business days
Brazil – Free – 4–15 business days
Argentina – Free – 4–15 business days
These are estimates. Actual delivery may vary due to customs processing, carrier delays, weather, or other factors outside our control. If a delay occurs, we will keep you informed by email.
Shipping Confirmation & Tracking
Once your order has been dispatched you will receive a confirmation email containing a tracking number. You can follow your parcel at any time on our Track Your Order page or directly with the carrier.
Customs, Duties, and Taxes
United States: No import duties or additional charges apply to your order. Any applicable sales tax is calculated and shown at checkout.
European Union & United Kingdom: Prices displayed include VAT where applicable. No additional charges are collected on delivery.
All other destinations: Your order may be subject to import duties, taxes, or customs fees levied by your country. These charges are set by your local authorities and are the responsibility of the recipient. We recommend checking your country's import rules before ordering.
Lost or Delayed Packages
If your parcel has not arrived within 10 business days after the end of the estimated delivery window for your country, please contact us at info@troveberry.com with your order number. We will open an investigation with the carrier and, if the parcel cannot be located, send a replacement or issue a full refund.
Please double-check your shipping address before completing your order. We cannot be held responsible for failed deliveries caused by an incorrect or incomplete address, though we will always do our best to help resolve the situation.
Address Changes and Cancellations
If you need to change your delivery address or cancel an order, contact us at info@troveberry.com within 12 hours of placing it. Once an order has entered dispatch we may no longer be able to modify it.
Need Help?
If you have any questions about your order or this shipping policy, email us at info@troveberry.com. Our customer service team replies within 24–48 hours, Monday to Friday, 9:00 AM – 5:00 PM.