Refund policy

Return & Refund Policy

 

At TroveBerry, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be in the same condition as when received
  • Be unused, unworn, and in original packaging
  • Include the original receipt or proof of purchase

To initiate a return, please contact us at info@troveberry.com.
Once your return is approved, we will provide a prepaid return shipping label along with detailed return instructions.

Important: Items returned without prior authorization will not be accepted.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately upon receipt at info@troveberry.com. We will evaluate the issue and arrange for a prompt resolution, including replacement or refund where appropriate.

Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g. food, flowers, plants)
  • Custom or personalized items
  • Personal care products (e.g. cosmetics, hygiene products)
  • Hazardous materials or flammable liquids/gases
  • Items marked as final sale
  • Gift cards

If you are uncertain whether your item qualifies, please contact us before initiating a return.

Exchanges

We do not process direct exchanges. If you would like a different item, please return the original product and place a new order once the return is accepted.

European Union 14-Day Right of Withdrawal

For goods delivered to countries within the European Union, customers have the right to cancel or return an order within 14 calendar days, for any reason and without justification.

To exercise this right, the returned item must meet the eligibility conditions listed above.

Refunds

After your return is received and inspected, you will be notified regarding the approval or rejection of your refund.

If approved:

  • A refund will be issued to your original payment method within 10 business days
  • Please note that processing times may vary depending on your financial institution

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@troveberry.com.