Refund policy

Return & Refund Policy

Last updated: August 28, 2026

At Troveberry we want you to be genuinely happy with what arrives. If you are not entirely satisfied with your purchase, we are here to help.

Our 30-Day Return Window

You have 30 calendar days from the date of delivery to request a return, for any reason.

To be eligible for a return, your item must:

  • Be in the same condition as when you received it
  • Be unused, unworn and in its original packaging
  • Be accompanied by your order number or proof of purchase

How to Start a Return

Email us at info@troveberry.com with your order number and a short note about what you would like to return and why. We reply within 24–48 hours on business days.

Once your return is authorised we will send you written return instructions including the correct return address for your order. Please do not ship anything back before you have received this authorisation — returns sent without it cannot be processed or refunded.

Who pays for return shipping:

  • Damaged, defective, incorrect or not-as-described items: we cover return shipping in full, or arrange a replacement or refund without a return where that is simpler for you.
  • Change-of-mind returns: return shipping is arranged with you individually at the time of authorisation, and any cost is confirmed to you in writing before you send anything.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or is not the item you ordered, contact us at info@troveberry.com within 14 days of delivery and include photographs of the item and its packaging. We will resolve it promptly with a replacement or a full refund, at your choice. You will never be asked to pay return shipping in these cases.

Non-Returnable Items

The following are not eligible for return:

  • Items that have been used, washed or assembled beyond what is needed to inspect them
  • Personal care and hygiene products once opened
  • Custom or personalised items
  • Items marked as final sale
  • Gift cards

If you are unsure whether your item qualifies, just ask us before starting a return.

Exchanges

We do not process direct exchanges. If you would like a different item, return the original for a refund and place a new order.

Your Rights by Region

United States
Our 30-day return window applies to all US orders and is offered voluntarily as our own policy. Refunds are issued to the original payment method. Nothing in this policy limits any rights you may have under applicable state consumer protection law.

European Union
In addition to our 30-day policy, consumers in the EU have a statutory 14-day right of withdrawal under the Consumer Rights Directive, beginning on the day you receive the goods. You may cancel within this period for any reason and without giving a justification, by notifying us at info@troveberry.com. Where our 30-day policy is more generous, the more generous term applies. EU consumers also retain a statutory 2-year legal guarantee covering goods that are not as described or not of the expected quality.

United Kingdom
Consumers in the UK have a statutory 14-day cancellation right under the Consumer Contracts Regulations 2013, and rights under the Consumer Rights Act 2015 covering goods that are faulty, not as described, or not of satisfactory quality. Our 30-day policy applies in addition to these rights.

All other countries
Our 30-day return window applies, alongside any mandatory consumer rights available to you under your local law.

Refunds

Once your return is received and inspected — or once a refund without return has been agreed — we will notify you by email of the outcome.

If approved:

  • Your refund is issued to the original payment method within 10 business days
  • Your bank or card issuer may take a few additional days to display the funds

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at info@troveberry.com and we will chase it for you.

Questions

Email info@troveberry.com. Our customer service team replies within 24–48 hours, Monday to Friday, 9:00 AM – 5:00 PM.